1. Introduction

Cycle Sages ("we," "us," or "our") operates the website cyclesages.com and provides mobile bicycle and e-bike repair services in Orlando, Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI assistant.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you create an account, request an estimate, place an order, or contact us:

Name, email address, and phone number
Physical address (for mobile service visits)
Bicycle and e-bike details (make, model, serial number, specifications)
Service history and maintenance records
Rewards program participation data and referral codes

Automatically Collected Information

Browser type, device information, and IP address
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies for site functionality

AI Assistant Conversations

When you interact with our AI-powered chat assistant ("The Cycle Sage"), your conversation messages are processed to provide you with relevant service information, scheduling assistance, and answers to your questions. See Section 5 for details on how AI data is handled.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our mobile repair services
Process service requests, estimates, quotes, and invoices
Manage your account and Rider Rewards program participation
Fulfill e-commerce orders from our online shop
Send service reminders, appointment confirmations, and maintenance alerts
Respond to your inquiries and provide customer support
Send marketing communications (only with your consent; you may opt out at any time)
Improve our website, services, and customer experience

4. We Do NOT Sell or Share Your Data

Cycle Sages does not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. Period.

We only share information with third parties when necessary to provide our services (see Section 6) or when required by law.

5. AI Assistant & Data Processing

Our website features an AI-powered chat assistant that helps answer questions about our services, pricing, scheduling, and general bicycle maintenance. Here's how we handle AI-related data:

Purpose: Conversations with the AI assistant are used solely to provide you with helpful, relevant responses during your chat session.
No training: Your conversations are not used to train AI models or improve third-party AI systems.
No third-party sharing: Chat transcripts are not sold or shared with third parties for marketing or any other purpose.
Storage: Conversation data may be temporarily stored to maintain chat continuity and for quality assurance purposes.
Not professional advice: AI responses are informational only and do not constitute professional mechanical advice. Always consult a qualified technician for repair decisions.

6. Payment Processing

Cycle Sages does not store any credit card numbers, debit card numbers, or other payment card data on our servers.

All payment processing is handled securely by Square, our third-party payment processor. When you make a payment, your payment information is transmitted directly to Square's secure, PCI-DSS compliant systems. We only receive confirmation of whether the payment was successful, along with a transaction reference number.

For more information on how Square handles your payment data, please review Square's Privacy Policy.

7. Identity Verification

For first-time electronic payments (credit/debit card transactions for services or e-commerce purchases), we require a one-time identity verification to help prevent fraud:

Barcode scan only: We scan the PDF417 barcode on the back of your driver's license to read encoded data (name, address, license number, expiration date). No photograph or image of your license is captured or stored.
Purpose: The scanned data is used solely to verify that your identity matches the billing information on your payment method.
What we store: Once verified, we record only your verification status (verified/not verified), the date of verification, and basic license details (license number, issuing state, expiration date). No images are retained.
One-time process: Verification is required only once. After your identity is confirmed, an "ID Verified" status is applied to your account and no further license scanning is needed.
Estimate form scanning: When you use the "Scan Driver's License" feature on our estimate request form, it reads the barcode only to auto-fill your contact information. No ID data or images are stored from this process.
Alternative: Our staff may verify your identity manually in person as an alternative to scanning.

8. Third-Party Services

We use the following third-party services to operate our business. These services may process your data as described in their respective privacy policies:

Square: Payment processing (see Section 6)
Supabase: Database hosting and authentication
AI Services: Powering our chat assistant (see Section 5)
Cloudflare Turnstile: Invisible bot and spam protection on our estimate request and contact forms

Cloudflare Turnstile. To keep automated bots from abusing our forms, we use Cloudflare Turnstile in its invisible mode. It runs in the background when you submit a form and does not ask you to solve puzzles or identify images. Turnstile collects limited technical information from your browser — such as your IP address, browser and device characteristics, and interaction signals — solely to determine whether the submission is from a human. Cloudflare does not use this data to build advertising profiles or track you across websites, and Turnstile does not set cookies for behavioral advertising. Cloudflare's handling of this data is described in the Cloudflare Turnstile Privacy Policy Addendum. By submitting a form on this site, you acknowledge this processing.

We require all third-party service providers to handle your data securely and in accordance with applicable privacy laws.

9. Cookies & Tracking

We use cookies and similar technologies to:

Maintain your login session and preferences
Remember items in your shopping cart
Understand how visitors use our website (analytics)

You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

10. SMS Communications

If you opt in to SMS communications, we may send you service updates, appointment reminders, and promotional offers via text message. You may opt out at any time by replying STOP to any message or by updating your preferences in your account settings. Standard message and data rates may apply.

11. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Service records and invoices may be retained for up to 7 years for tax and legal compliance purposes. You may request deletion of your personal data at any time (see Section 12).

12. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), secure database hosting, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

13. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications at any time
Opt out of SMS communications

To exercise any of these rights, please contact us at sales@cyclesages.com or call (407) 745-0534.

14. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: sales@cyclesages.com
Phone: (407) 745-0534
Location: Orlando, FL